Press Room FAQs
Q: Do your homes include maps?
A: Each home includes a copy of our Guest Services Directory or access to our online virtual concierge, which includes local directories and area maps of nearby stores, restaurants and attractions. Our Guest Services Team is also available to help answer any questions about the area. Many homes include computers with high-speed Wi-Fi Internet access, along with a virtual concierge, providing online resources to maps on the company’s website and other map sites, as well as other information.
Q: Do you allow pets?
A: Although we at All Star are all pet lovers, we cannot allow pets in our vacation home properties in Orlando/Kissimmee, Captiva and Sanibel locations.
Q: What about swimming, tennis and playgrounds?
A: All Star offers many single family homes, and even town homes, that feature their own private pools. For homes with a pool and/or a spa, All Star offers free pool and/or spa heat with any applicable reservation. (Please note in San Diego, pool heat charges may apply.) Guests staying in resort communities also have full access to amenities like community pools and spas, sports courts, game rooms and kids' playgrounds.
Q: What if I have special dietary needs?
A: The amenity of having a fully equipped kitchen helps many guests in this regard, providing easy planning, preparation and monitoring of meals and ingredients. Guests can also utilize the services of private chefs who can cater meals for the duration of their stay. This can be arranged through All Star’s Guest Services Team.
Q: How many people are allowed to stay in each home, and do you offer group discounts?
A: Occupancy may not exceed what is posted for each home, town home or condo. Maximum occupancy includes infants and children. The following outlines the typical maximum occupancies for each home, unless otherwise posted. You can find the maximum occupancy listed on the property page for each individual property.
- 2 bedroom sleeps a maximum of 6 people
- 3 bedroom sleeps a maximum of 8 people
- 4 bedroom sleeps a maximum of 10 people
- 5 bedroom sleeps a maximum of 12 people
- 6 bedroom sleeps a maximum of 14 people
- 7 bedroom sleeps a maximum of 16 people
- 8 bedroom sleeps a maximum of 18 people
- 9 bedroom sleeps a maximum of 20 people
- 10 bedroom sleeps a maximum of 22 people
- 14 bedroom sleeps a maximum of 30 people
Yes, All Star does offer group discounts. There are many rental communities with vacation homes side by side, including Acadia Estates and Formosa Gardens Estates in Orlando. In addition, ask about our Purpose Built vacation homes ideal for large families, groups and business retreats.
Q: What do I need to know about kitchen, bathroom and laundry facilities?
A: Every home, town home and condo has a full kitchen including pots & pans, cooking and eating utensils, a refrigerator, microwave, coffee maker, toaster and dishwasher. Also many of our homes include multiple master suites with bathrooms, allowing for private room access and access for other home guests. In addition, most homes offer a washer and dryer equipped with a laundry basket, iron, ironing board and starter laundry detergent.
Q: What about Internet access, cable television, movie rentals and video games?
A: Rental properties with All Star offer complimentary high-speed Wi-Fi Internet access and most include in-home computers or iPads.
Cable television is included in each property. Most properties feature DVD players in each bedroom and a video game system. Rentals of DVDs and video games are also complimentary.
Q: Do any of the homes have movie theaters, pool tables and areas to skateboard and bicycle?
A: Many homes do include private cinema-style home theater rooms, as well as in-home arcade and billiard rooms. For guests staying in our applicable condo and town home properties, access to a community clubhouse is complimentary, providing community game rooms, fitness centers and movie theaters.
For guest cyclists and skateboarders, our rental home communities feature sidewalks that wind around each neighborhood - perfect for leisurely recreation.
Q: Is a daily maid service available?
A: While the property is cleaned before your arrival and after your departure, you can request a mid-stay clean or daily service at an additional charge. A mid-stay clean includes: washing all sheets, towels and dishes; cleaning all the bathrooms and the kitchen area; vacuuming and dusting; sweeping and mopping and refreshing starter paper products in the house.
Q: Is there a telephone at the vacation homes?
A: Yes, there is a telephone at every vacation home, town home or condo. Local calls are free and long distance calls may require a calling card or credit card number for usage. The telephone number to the property is provided upon the guest's arrival.
Q: How old are the homes, and do they have air conditioning and heat?
A: The earliest development of our managed communities began in 1998, with newly-built properties continuing to open for guests on an ongoing basis. All of our vacation homes, town homes and condos have heat. Most of our vacation homes offer air conditioning, however, some of our vacation homes in Southern California do not have air conditioning since San Diego boasts an average daily temperature of 71 degrees Fahrenheit. Please refer to each individual home’s property page to confirm if it has air conditioning.
Q: What is available through Guest Services?
A: Available services include:
- Ticket upgrades, discounts or advance purchases for popular area attractions. In Orlando, tickets are available through our preferred ticket provider Kissimmee Guest Services, including:
- Walt Disney World® Resort
- Universal Orlando® Resort
- SeaWorld® Orlando
- Kennedy Space Center™ Visitor Complex
- Wet 'n Wild® Orlando
- Preferred rates to local golf courses
- Discounted rates for rentals through Enterprise Rent-A-Car, from small cars and mid-sized sedans to SUVs
- Transportation services
- Free DVD and game rentals
- Daily or weekly housekeeping services
- Special needs and medical equipment rentals, including:
- Car seats
- High chairs
- Oxygen tanks
- Electric scooters
- Baby gates
All Star's Guest Services Team can also provide detailed information about area recreation and important services, including:
- Shopping locations
- Fishing excursions
- Babysitting services
- Spa services
- Movie theaters
- Hospitals, doctors, pharmacies and dentists
- Wedding and event planning
Marketing Communications Specialist
950 Celebration Blvd, Suite A
Celebration, FL 34747