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Frequently Asked Questions > Make a Reservation

Make a Reservation

Are your vacation home really 3 to 4 miles from Disney?
What are your latest vacation home specials?
What communities are your vacations homes located?
How do I reserve my vacation home on-line?

What is required to make a reservation?
Do you offer group rates and planning?
When is Check-in & Check-out time?

What are your office hours?
What are the directions to the All Star Welcome Center?

Do you offer Travel Insurance?
What is the $85.00 Property Protection & Processing fee?
What is your change/cancellation policy?
What will I be responsible for when we check out?
How will I receive my confirmation and arrival instructions?

Disney World Vacation Planning
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1-800-592-5568 and we’ll do our best to help you find the information.


Are your vacation home communities really 3 to 4 miles from Disney World?

We are proud to say we offer the largests selection of luxury Orlando Vacation homes all just 3 to 4 miles from the Disney World Main Gate! All of our vacation homes are also within 2 miles of the ALL STAR Vacation Homes Welcome Center.

Disney World & Orlando Theme Park Maps
Driving Directions to Orlando Attractions and Theme Parks

What communities are your vacations homes located?

Acadia Estates – ALL STAR Vacation Homes manages 28 out of 32 stunning estate homes in Acadia Estates. Ideal for large groups and retreats, these 5 – 7 bedroom vacation homes offer amenities including private pools, game rooms, in-home theaters and multiple master bedrooms. Find your perfect Orlando vacation home in Acadia Estates!

Formosa Garden Estates – Our luxury Formosa Gardens Estates vacation homes are 3 – 7 bedrooms and just minutes to Disney World. These stunning homes are surrounded by large, spacious lots with amenities including fully equipped kitchens, multiple master bedrooms, private pools and game rooms. Imagine your family vacation on one of these luxury Orlando vacation homes!

Windsor Hills Resort Community - Windsor Hills includes the resort style amenities unparalleled by any in the Kissimmee vacation home area. Some of the magnificent features of this guard-gated community include a luxurious water park pool with fountains, waterslides and a spa, separate toddler pool, tennis and volleyball courts as well as a children’s playground! You will find 4 to 5 bedroom private pool homes, luxury condos and town homes with your own private splash pool. The best part is Windsor Hills Resort is just 2 miles for Disney World!

Windsor Palms Resort Community – Windsor Palms offers condos, town homes and private pool homes, all within a resort community. In addition to the amenities included with each individual vacation property, you can enjoy the resort amenities including a community pool, game room, movie theater, fitness center and more!

Emerald Island Resort Community - Emerald Island offers beautiful and exciting resort amenities ranging from a community pool and tiki bar to a nature trail, volleyball courts and more! A beautiful resort community with homes and town homes, Emerald Island Resort offers the perfect Orlando vacation home getaway!

What is required to make a reservation?

When you find the house of your choice you can either book the property on-line or speak to one of our Reservationists at 1-800-592-5568. When making your reservation all we require is a 1-Night Rental deposit that is a non-refundable deposit, which is applied to your rental cost. The remaining balance is processed 30 days prior to check-in and is non-refundable at that point.

Helpful Instructions on How to Choose Your Vacation Home

How do I reserve my vacation home on line?

With our secure online reservation system reserving your exact vacation home is completed in 3 easy steps! The first step is to find your vacation home through our Check Availability calendar. You can use our Compare Vacation Homes feature to help narrow your search. In addition, we have included slide shows, floor plans, detailed vacation home information and virtual tours!

Once you have found the dream vacation home, selected the dates of your arrival and departure click Reserve Vacation Home. At this point you will be able to coordinate your car rental, mid-stay clean or an early check in / late check out and reserve online this exact vacation home.

After you have processed your reservation you will receive an immediate e-mail confirmation and detailed information on guest services, local area attractions and directions.

Do you offer group rates and planning?

Yes we do! We have many rental communities with vacation homes side by side that can sleep up to 16 guests including Acadia Estates and Windsor Palms. These communities were designed to accommodate large groups for family reunions, weddings or corporate retreats. Please indicate the type of group and how many people you will need to accommodate when calling.

When is check-in & check-out time?

Your home will be available for Check-in at 4:00 p.m. An early check-in can be coordinated for an additional fee. If the property has a check-out the day of your arrival we will not be able to coordinate an early check-in.

Check out time is 11:00 a.m. A vacation home requires more time to clean than a hotel room, so please help us prepare for our next guest by being on time.

What are your office hours?

Our office hours are from 8:30 am to 12:00 a.m. Monday thru Sunday (we do close for lunch mid-afternoon on Sunday). If you arrive after hours, you are also able to check in from our lock box in the front of the office. When you receive your confirmation information there will key instructions included for the lock box. If you check out after hours there is a key return there as well.

Do you offer Travel Insurance?

Yes, at an additional charge of 7% of your total.

Your Travel Insurance charge will be processed when you reserve your vacation home. If you do not include Travel Insurance when you reserve your home you will have up to 30 days before your arrival to purchase Travel Insurance.

For travel insurance coverage information, please contact Protection Plus at 1-888-409-7749 or when calling from abroad please call 1-715-295-5452, reference policy #008085.

What is the $85.00 Property Protection & Processing Fee?

There will be a $85.00 Property Protection and Processing fee. The Property Protection Fee ($60) is a damage waiver that will cover up to $1500 for accidental or inadvertent damage. Please be advised that intentional damage or gross negligence will result in additional costs. The processing fee of ($25) will cover our administrative costs.

What is your Change/Cancellation Policy?

If you change your reservation there is a $20.00 fee for any change. No changes can be made within 30 days of your arrival.

The 1-Night Rental deposit is Non-refundable. A cancellation within 30 days of your arrival will result in a loss of all monies. All cancellations must be confirmed in writing.

What will we be responsible for when we check out?

We just ask that you lock up, set the thermostat to 78 degrees and bring the keys back to the office.

How will I receive my confirmation and arrival instructions from ALL STAR?

All confirmation and arrival instructions will be sent via email, unless email is unavailable. To make certain you receive these emails, please adjust your spam filter to add the domain allstarvacationhomes.com to your list of accepted email addresses. You will receive a reservation confirmation email within 24 hours of making your reservation. Expect a second email with final confirmation and arrival instructions after your final payment has been applied to the reservation, thirty days from arrival. If you have not received these emails and you have adjusted your spam filters, please contact our billing department at 1-800-592-5574 or 407-997-0733.






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