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Steve Trover, Chief Executive Officer
Steve has successfully created and developed nine different businesses over the past eighteen years. Under Steve’s leadership, ALL STAR Vacation Homes has become the industry leader in luxury vacation property management and marketing services in Central Florida over the past eleven years. Steve is a member of HSMAI (Hospitality Sales and Marketing Association International), Skal International, and is a past Vice President of the Central Florida VRMA (Vacation Rental Managers Association). He is current Vice President on the board of directors for the national VRMA, and most recently was the driver behind the creation of a public awareness campaign for the vacation home industry, Discover Vacation Homes.
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Sue Trover, President
Sue has more than 25 years of experience working in the vacation home industry in Central Florida. She oversees the many aspects of ALL STAR Vacation Homes’ day-to-day operations with a primary focus on the financial aspects of the company. Her belief is that "success happens when the product meets the customer".
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Phil Trover, Chief Operating Officer
As COO, Phil oversees organizational structure, human resources, and assists in establishing, implementing and analyzing short and long-range organizational goals. Phil has contributed to ALL STAR’s growth from a two employee start up in 1998, to employing more than 40 team members today.
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Scott Michael, Strombeck Consulting CPAs
ALL STAR's Accounting Team and financial processes are under the watchful eye and direction of Scott Michael of Strombeck Consulting CPAs. Scott has 21 years of combined experience in the accounting area. Scott has provided consulting services to thriving businesses ranging from start-ups to multi-billion dollar international organizations. He has also developed point of sale and business management software applications.
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Kent Bjorklund, Vice President of Business Development
Kent has more than 15 years of sales and marketing experience in the hospitality and property development industries, as well as 10 years experience with The Walt Disney Company. He directs all aspects of business development including building partnerships with builder/developers in the creation and construction of vacation home communities, and growing the ALL STAR brand through the selection process of new homes and community development.
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Sara Moore, Vice President of Marketing
With more than 15 years of marketing and public relations experience, Sara directs all aspects of marketing, advertising, public relations and corporate communication for ALL STAR Vacation Homes. She serves on the board of the Florida Vacation Rental Managers Association and also as a member of the Kissimmee CVB Marketing Advisory Committee, the national Vacation Rental Managers Association Public Relations Committee and is a member of HSMAI and Skal International.
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Cari Licata, Reservations Director
Cari leads the full-time, in-house ALL STAR Reservations team. She is responsible for both individual and group sales, and manages the relationship and quality control of the after-hours call center representatives.
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Mindy Tomko, Director of Operations
Mindy has more than 25 years of management experience in leading teams. She directs all aspects of human resources for ALL STAR, including recruiting and hiring, employee recognition program, new team member orientation, professional development, career counseling, annual reviews, and oversees insurance and benefits plans. She is additionally instrumental in the areas of risk management, operations policies and procedures, and corporate communication.
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Brady Graham, Guest Services Director
Brady brings over 11 years of direct customer relationship experience to the ALL STAR team. He leads ALL STAR’s phenomenal efforts to provide a vacation home experience like no other through guest services, overseeing the Guest Services team, front desk operations and in-home communication with guests.
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Tammy LaVarro, Property Services Director
Tammy brings more than 15 years of professional experience working in customer service and property management to the ALL STAR team. She is responsible for all areas of property services including home inspection, facilitating quotes and upgrades, and communicating property needs to home owners and ALL STAR's quality control and property care teams.
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Brian Maloney, Owner Relations Director
Brian Maloney brings 10 years of experience in customer service and satisfaction management to the ALL STAR team. He is the primary point of contact for our home owners and establishes and maintains ongoing owner communication, manages the transition of new properties and educates owners on all programs and guidelines.
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Diane Napoli, Quality Control Director
Diane leads ALL STAR Vacation Homes' in-the-field housekeeping and quality control team. She is responsible for keeping the homes looking their best for our guests and home owners.
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Jose Ocasio, Information Technology Director
Jose has been in the IT industry for seven years. He is a Microsoft certified engineer and network administrator who has overseen several IT departments for various businesses. He is responsible for all technical aspects of the ALL STAR computer and electronic systems.
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Mike Trover, Property Care Director
Mike oversees the day-to-day operations of the maintenance team for ALL STAR. This includes property services, such as lawn care, pool and preventative maintenance. Mike also leads the on call after hours staff for guest services.
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