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Vacation Home Rental FAQs

Find the answers to some commonly asked vacation rental questions. As you are planning your vacation, we hope this provides some helpful information. Please browse through our Vacation Home Rental FAQs to find vacation home rental information and how to make a reservation.

If your questions aren’t answered here please use our Live Chat or give us a call at
1-800-592-5568



About All Star Vacation Homes

Is the home, town home or condo I see on the Internet the one I get?
Is this a timeshare offer?
How long has All Star been in business?
Is All Star licensed?
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Make a Reservation

What is "My All Star" reservation"?
What is required to make a reservation?
Do you offer group rates and planning?
Can I combine offers/discounts? Are there any blackout dates?
When is Check-in & Check out time? What are your office hours?
Do you offer travel insurance?
What is the Property Protection fee?
What is your change/cancellation policy?
What will I be responsible for when we check out?
How will I receive my confirmation and arrival instructions from All Star?
Do you have a lost and found?

Area Attractions

How close are the homes to area attractions?
Is there shopping nearby?
Is there transportation to the theme parks or other attractions?


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Vacation Home Information

How many people are allowed to stay in each home?
Are the pools heated?
Do you allow pets?
Is there air conditioning and heat?
Is there a fully equipped kitchen in the property?
Is there a telephone at the property?
What is considered a master bedroom?
Are linens and towels provided?
Are the properties cleaned daily?
Are the properties non-smoking?
Are there any handicap accessible properties available?
Is parking available for RVs, buses or trailers?
What is the difference between 5-Star, 4-Star and 3-Star homes?

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About All Star Vacation Homes

Is the home, town home or condo I see on the Internet the one I get?

Yes, unlike most vacation rental companies, we rent the specific property you see in full detail on our website. We believe that this is the best way to ensure you will be happy with your accommodations.

Is this a timeshare offer?

We are not in any way affiliated with timeshares. The homes, town homes and condos are owned by individual investors and we manage them on their behalf. You are never required to sit through a presentation. However, if you are interested in owning a vacation home, we would be happy to sit down with you, and discuss it further.

How long has All Star been in business?

All Star Vacation Homes was established in 1998. The broker for our sister real estate company, All Star Vacation Home Realty, has been selling real estate for more than 25 years.

We are members in good standing with the following organizations:

  • Kissimmee/Osceola County & Sanibel/Captiva chambers of commerce
  • Better Business Bureau, Visit Florida, AAA
  • Kissimmee & Orlando convention & visitor's bureaus
  • Florida Vacation Rental Managers Association
  • (International) Vacation Rental Managers Association
  • Learn more about our Partnerships and Affiliations

    Is All Star licensed?

    Yes, we are licensed as a lodging provider and each home is licensed by the state to be rented as a short term rental property.

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    Make a Reservation

    What is "My All Star" reservation?

    "My All Star” is designed to assist you in managing your reservation through our secure, and easy-to-use online system. With the "My All Star” system you will be able to:

  • Make payments online or process your final payment
  • Add equipment rentals
  • Purchase travel insurance
  • Purchase additional rental cares through Enterprise
  • Request a mid-stay clean
  • Request an early/late arrival and departure time
  • Once you book a reservation with All Star, you will receive an email including your username and password. Within your profile you will be able to change your contact information and credit card information on file and personalize your password to something you will remember. If you have any questions about "My All Star,” please contact our Guest Services Team at 1-800-714-1816.

    What is required to make a reservation?

    When you find the vacation home of your choice, you can either reserve the property online or speak to one of our Reservationists at 1-800-592-5568. When making your reservation, all we require is a 20% deposit that is a non-refundable deposit, which is applied to your rental cost. The remaining balance is processed 60 days prior to check-in and is non-refundable at that point. Please note if the final payment falls on a Saturday, Sunday or a holiday it will be charged the last business day prior to your final payment date.

    Guests are welcome to make payments with the following credit cards:

    Learn about All Star Flex Pay.

    Do you offer group rates and planning?

    Yes, we do. Please indicate the type of group and how many people you will need to accommodate when calling. Ask us about our Memory Making Ideas!

    Can I combine offers/discounts? Are there any blackout dates?

    Only one discount/special can be applied to each reservation unless otherwise specified. Offers are not valid during holiday season unless otherwise specified.

    When is check-in & check out time?

    Check-in time is after 4 p.m. Since we want to ensure everything is in good working order to make your stay enjoyable, please be aware that you will not have access to your property until after that time. However, upon request, an early check-in of 9 a.m. may be arranged based on availability. Note: An additional fee of half the nightly rate will apply to secure an early arrival.

    Again, to ensure that everything is pleasant and enjoyable for those arriving after your departure, we ask that you please depart the property before the indicated time for your destination on the date of your check out.

    Check out times:

    • Orlando - 11 a.m.
    • Sanibel and Captiva Island - 10 a.m.
    • San Diego - 10 a.m.
    Upon request, a late check-out of 5 p.m. may be arranged based on availability. Note: An additional fee of half the nightly rate will apply to secure a late departure.

    What are your office hours?

    Our office hours are from 8 a.m. to 12 a.m., Monday through Sunday.

    Do you offer travel insurance?

    Yes.

    Yes. Travel insurance is available through CSA Travel Protection. Travel insurance must be purchased prior to your 60-day final payment. All Star Vacation Homes recommends guests purchase trip insurance if concerned about possible interruption or cancellation of trip. Trip insurance payment is taken at the time the reservation is processed. For travel insurance coverage information, please contact CSA Travel Protection at 1-866-999-4018 or when calling from abroad please call 1-240-330-1529, reference plan code 330CSA. Your premium will be charged to the credit card on file within 24 hours of the reservation.
    Travel Insurance Brochure (PDF)
    Travel Insurance Coverage Information (PDF)

    There is a Property Protection and Administrative Fee for each reservation. The Property Protection Fee is a damage waiver that will cover accidental or inadvertent damages. The value of damage waived for accidental or inadvertent damages is based on the property size and location. Please be advised that intentional damage or gross negligence will result in additional costs. The Administrative Fee covers our administrative costs for the reservation. If you make a change to your reservation, there will be an additional Administrative Fee ($20), which will be charged at the time of the change. No changes can be made within 60 days of your arrival.

    What is your change/cancellation policy?

    If you change your reservation there is a $20 fee for any change. No changes can be made within 60 days of your arrival.

    The 20% rental deposit is non-refundable. A cancellation within 60 days of your arrival will result in a loss of all monies. All cancellations must be confirmed in writing.

    What will we be responsible for when we check out?

    We just ask that you lock all windows and doors.

    How will I receive my confirmation and arrival instructions from All Star?

    All confirmation and arrival instructions will be sent via email, unless email is unavailable. To make certain you receive these emails, please adjust your spam filter to add the domain allstarvacationhomes.com to your list of accepted email addresses. You will receive a reservation confirmation email within 24 hours of making your reservation. Expect a second email with final confirmation and arrival instructions after your final payment has been applied to the reservation, 60 days from arrival. If you have not received these emails and you have adjusted your spam filters, please contact our billing department at 1-800-592-5574.

    Do you have a lost and found?

    Yes. If you leave something behind on your visit and we find it, we can arrange to have it shipped back to you. All Star uses PAKMAIL to handle all shipping of left behind items. We can also arrange for PAKMAIL to ship extra/bulk items to your home or business prior to your departure. For more details, please contact our Guest Services Team at 1-800-714-1816.

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    Area Attractions

    How close are the homes and condos to area attractions?

    The closest! Every home, town home and condo we manage is located close to area attractions, restaurants and shopping. Your specific vacation home’s property page will list its proximity to popular area attractions.

    Is there shopping nearby?

    Yes, there is shopping near all of our vacation homes, town homes and condos.

    Is there transportation to theme parks and other attractions?

    Contact our Guest Services Team at 1-800-714-1816 to discuss the options available in your vacation home destination.

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    Vacation Home Information

    How many people are allowed to stay in each home?

    By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children.

    The following outlines the maximum occupancy for each home, unless otherwise posted:

  • 2 bedroom sleeps maximum of 6
  • 3 bedroom sleeps maximum of 8
  • 4 bedroom sleeps maximum of 10
  • 5 bedroom sleeps maximum of 12
  • 6 bedroom sleeps maximum of 14
  • 7 bedroom sleeps maximum of 16
  • 8 bedroom sleeps maximum of 20
  • 9 bedroom sleeps maximum of 20
  • Are the pools heated?

    All Star offers free pool & spa heat with any applicable reservation.

    You will receive a pool heat addendum with your confirmation package, which states that pool heaters have electrical/mechanical components that can sometimes break. We will do everything in our power to rectify any problems with malfunctioning equipment as quickly as possible.

    Community pools are heated when the temperature dictates the need.

    Do you allow pets?

    We do welcome pets in select homes in our San Diego location - please inquire with our reservations team about which homes are designated as pet-friendly. Although we at All Star are all pet lovers, we cannot allow pets in our vacation home properties in Orlando/Kissimmee, Captiva, Sanibel or Sun Valley locations.

    Is there air conditioning and heat?

    Yes, all of our vacation homes, town homes and condos have central air and heat.

    Is there a fully equipped kitchen in the vacation homes, town homes and condos?

    Yes, every vacation home, town home and condo has a fully equipped kitchen including:

    • Refrigerator
    • Stove
    • Microwave
    • Dishwasher
    • Blender
    • Coffee Maker
    • Toaster
    • Electric Can Opener
    • Electric Mixer
    • Pots & Pans
    • Dishes, glasses, silverware and cooking utensils
    • Kitchen sponge
    • Washer and Dryer
    • Iron and ironing board
    • Vacuum Cleaner, Broom and Dust Pan

    Is there a telephone at the vacation homes?

    Yes, there is a telephone at every vacation home, town home or condo. Local calls are free and long distance calls require a calling card or credit card number for usage. The telephone number to the property is not given until the morning of check-in.

    What is considered a master bedroom?

    A master bedroom will have: a king or queen-size bed, TV, nightstand, dresser or chest or armoire and private access to a bathroom. Some master bedrooms may also offer additional bathroom access from the hall.

    Are linens and towels provided?

    Yes, there are linens and towels provided in each home. All bedding is provided and towels are supplied at twice the maximum occupancy. Note: Beach/pool towels are not included with our condos unless otherwise indicated.

    Are the vacation homes cleaned daily?

    No, our homes are cleaned before your arrival and after your departure. You can request a mid-stay clean at an additional charge.

    A mid-stay clean includes: washing all sheets and towels, cleaning all bathrooms and kitchen area, vacuuming and dusting, sweeping and mopping and refreshing your starter paper products.

    Are there cleaning supplies?

    We do not leave any chemicals in the home but there is a washing machine, dryer, mop, broom, dustpan, vacuum, dishwasher, iron and ironing board in the properties.

    Starter Products:

    • Two garbage bags
    • Two rolls of toilet paper per bathroom
    • Hand and shower soap
    • Shampoo and conditioner
    • Body lotion
    • Kleenex
    • One travel-size dish detergent
    • One travel-size box of laundry detergent
    *Additional supplies or replenishments to those listed above will be the responsibility of the guest.

    Are the properties non-smoking?

    Yes, all of our properties are non-smoking. Smoking is permitted outside of the property only.

    Are there any handicap accessible properties available?

    Yes. Please contact our Reservation Team for a list of handicap accessible properties.

    Is parking available for RVs, buses or trailers?

    Please contact our Reservations or Guest Services Teams if you need to make specific parking arrangements.

    What is the difference between 5-Star, 4-Star and 3-Star homes?

    • 5-Star vacation homes are the most luxurious selection of private pool vacation homes that All Star offers. These beautiful homes feature spacious floor plans, large private pools and state-of-the-art electronics like: large flat-screen HDTVs, deluxe home theaters, high-tech game rooms, the latest video game systems, computers with Wi-Fi Internet access and more. Additional deluxe amenities like themed bedrooms, formal dining rooms, multiple living areas and specialty décor are available in select 5-Star homes.
    • 4-Star vacation homes include upgraded homes with lush décor plus private pools and spas – many are located in resort communities that feature clubhouses, resort pools and playgrounds and provide choice in-home amenities like game rooms, themed bedrooms, computers and more.
    • 3-Star vacation homes feature private pools and spas, master bedroom suites and fully equipped kitchens – all in one value-priced vacation home package. 3-Star homes are available in a variety of floor plans and communities to accommodate your travel needs.

    Our vacation condos and town homes are also rated 5, 4 and 3-Star – based upon size, decor and amenities offered.




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