Trip Insurance Brochure (PDF).
What is the $85.00 Property Protection & Processing Fee?
There will be an $85.00 Property Protection and Processing fee. The Property Protection Fee ($60) is a damage waiver that will cover up to $1500 for accidental or inadvertent damage. Please be advised that intentional damage or gross negligence will result in additional costs. The processing fee of ($25) will cover our administrative costs.
What is your Change/Cancellation Policy?
If you change your reservation there is a $20.00 fee for any change. No changes can be made within 30 days of your arrival.
The 1-Night Rental deposit is Non-refundable. A cancellation within 30 days of your arrival will result in a loss of all monies. All cancellations must be confirmed in writing.
What will we be responsible for when we check out?
We just ask that you lock up and bring the keys back to the office which is usually less than 1 mile from the property you are staying at.
How will I receive my confirmation and arrival instructions from ALL STAR?
All confirmation and arrival instructions will be sent via email, unless email is unavailable. To make certain you receive these emails, please adjust your spam filter to add the domain allstarvacationhomes.com to your list of accepted email addresses. You will receive a reservation confirmation email within 24 hours of making your reservation. Expect a second email with final confirmation and arrival instructions after your final payment has been applied to the reservation, thirty days from arrival. If you have not received these emails and you have adjusted your spam filters, please contact our billing department at 1-800-592-5574 or 407-997-0733.
Do you have a Lost and Found?
Yes. If you’ve left something behind on your visit and we find it, we can arrange to have it shipped back to you. ALL STAR uses PAKMAIL to handle all shipping of left behind items. We can also arrange for PAKMAIL to ship extra/bulk items to your home or business prior to your departure. For more details, please contact our Guest Services Team.
Orlando Theme Parks & Shopping
Top of Page
How close are the homes and condos to Disney World?
The closest! Every home or condo that we manage is less than 4 miles from Disney! We offer the largest selection of private pool homes and town houses this close to Disney.
Is there shopping near by?
Yes, there is a grocery store, a drug store and many restaurants including Outback Steak House and Carabas Italian grill less than 2 miles from all of our properties.
Local Area Stores and Restaurants
Directions to Orlando Premium Shopping Malls
List of Orlando Area Shopping Malls
Is there Transportation to the parks?
At this time there is transportation to the parks from the Windsor Palms development only (at an additional charge). There are multiple Orlando Transportation options to the theme parks and shopping. If you have questions please contact our Guest Services team to discuss these options.
Vacation Home Information
Top of Page
How many people are allowed to stay in each home?
By state law, occupancy may not exceed what is posted for each home. Maximum occupancy includes infants and children.
The following outlines the maximum occupancy for each home, unless otherwise posted:
2 bedroom sleeps maximum of 6
3 bedroom sleeps maximum of 8
4 bedroom sleeps maximum of 10
5 bedroom sleeps maximum of 12
6 bedroom sleeps maximum of 14
7 bedroom sleeps maximum of 16
Are the pools heated?
ALL STAR Vacation Homes is now offering Free Pool & Spa Heat with any reservation made after January 1, 2006.
You will receive a pool heat addendum with your confirmation package, which states that pool heaters have electrical/mechanical components that can sometimes break. The Management Company will do everything in their power to rectify any problems with malfunctioning equipment as quickly as possible.
The community pool where the condos and resort homes are located is heated when the temperature dictates the need.
Do you allow pets?
Although we at ALL STAR are all pet lovers, we cannot allow pets in any of the homes or condos.
Is there air conditioning and heat?
Yes, all of our homes and condos have central air and heat.
Is there a fully equipped kitchen in the vacation homes and condos?
Yes, every vacation home, town home and condo has a fully equipped kitchen including:
- Refrigerator
- Stove
- Microwave
- Dishwasher
- Blender
- Coffee Maker
- Toaster
- Electric Can Opener
- Electric Mixer
- Pots & Pans
- Dishes, glasses, silverware and cooking utensils
- Washer and Dryer
- Iron and ironing board
- Vacuum Cleaner, Broom and Dust Pan
Is there a telephone at the vacation homes?
Yes, there is a telephone at every vacation home or condo. Local calls are free and long distance calls require a calling card or credit card number for usage. The telephone number to the property is not given until the morning of check-in.
What is considered a master bedroom?
A master bedroom will have: a king or queen size bed, TV, nightstand, dresser or chest or armoire, and private access to a bathroom. Some master bedrooms may also offer additional bathroom access from the hall.
Are linens and towels provided?
Yes, there are linens and towels provided in each home. All bedding is provided and towels are supplied at twice the maximum occupancy.
Are the vacation homes cleaned daily?
No, the vacation home is cleaned before your arrival and after your departure. You can request Mid-stay clean at an additional charge.
A Mid-stay clean includes: washing all sheets and towels, cleaning all bathrooms, kitchen area, vacuum and dusting, sweeping and mopping and refreshing your starter paper products.
Are there cleaning supplies?
We do not leave any chemicals in the home but there is a washing machine, dryer, mop, broom, dustpan, vacuum, dishwasher, iron and ironing board in the property. There are starter paper products in the home, however you will be responsible for your other needs there after.
Starter Products:
- 1 roll of paper towels
- 2 rolls of toilet paper per bathroom
- 1 sink soap and 1 shower soap per bathroom
- (1) 2 oz. liquid dish soap
- 1 packet of dishwasher soap
- 1 trash bag for every day of your stay
Our 5 Star Vacation Homes receive the following in each bathroom in addition to the list above:
- Shampoo
- Conditioner
- Bath Salt
- Kleenex
To help with your trip planning please view a list of starter products and standard amenities you will find in our vacation homes: View Standard Amenities and Starter Products
Are the properties Non-Smoking?
Yes, all of our properties are Non-Smoking. Smoking is permitted outside of the property only.
Are there any handicap accessible properties available?
Yes. The following properties feature amenities for physically challenged guests:
Is parking available for RVs, buses or trailers?
RV and boat parking is available for guests staying at Windsor Hills Resort. For all other communities, please contact our reservations or guest services teams if you need to make specific parking arrangements.
What is the difference between 5-Star, 4-Star and 3-Star homes?
- 5-Star vacation homes provide the ultimate in luxury, size and comfort. These majestic homes feature spacious floor plans, large private pools and decks and state-of-the-art electronics like: large screen TVs, deluxe home theatres, high-tech game rooms, the latest video game systems, computers with high speed & Wi-Fi Internet access and more.
- 4-Star vacation homes include upgraded homes with lush décor plus private pools and spas – many located in resort communities that feature clubhouses, Olympic sized pools and playgrounds. Many of these luxurious homes feature choice amenities like game rooms, computers and more.
- 3-Star vacation homes feature private pools and spas, master bedroom suites and fully equipped kitchens – all in one value-priced vacation home package.
Our vacation home condos and town homes are also rated 5, 4 and 3-Star – based upon size, decor and amenities offered.
Vacation Home Information
