Guest & Concierge Services

Enjoy an effortless and enjoyable vacation with the help of our team

After you make your reservation, upon arrival and anytime in between, the All Star Team is available to help you with every aspect of planning your ideal getaway. Our team has extensive knowledge of our destinations and connections with local companies to give you the information you need on:

  • Attraction tickets – Find discount tickets to your favorite theme park or attraction.
  • Rental cars & transportation – Arrange transportation for your entire group or rent a car.
  • Golfing – Reserve a tee time at a challenging golf course.
  • Spa services – Schedule a massage during a soothing spa session or have spa services arranged in your vacation home.
  • Equipment rentals – Rent scooters, high chairs, office equipment and more.
  • Maps & directions – Find reliable directions to where you want to go.
  • Catering – Enjoy catering right in the comfort of your vacation home.
  • Dining – Get restaurant recommendations or suggestions for places to eat near your vacation home.
  • Event planning – Celebrate a birthday party, anniversary, wedding or other special event in your vacation home – or locate meeting and event space.
  • Shopping – Find the closest malls, shopping centers, grocery stores, pharmacies and more.
  • Special services – We can help you whatever your needs!

To learn more about our vacation planning services, contact our team at 800.592.5568

24/7 service

Our Reservations and Guest Services teams are available to assist you 24/7. Our Reservations Team can help you locate homes side-by-side for large groups or find the perfect home for your family’s vacation. The Reservations Team can suggest homes to fit your budgets and needs. After you make your reservation, our Guest Services Team helps you coordinate your visit. Our team can assist in coordinating activities for a group visit, attraction tours, catering, business meeting planning, event set up and more! After you have checked in to your vacation home, our Guest Services Team ensures your vacation exceeds your expectations. Our team is located just minutes away and is available to greet you upon your arrival, give you an overview of your home and answer your questions.

Signature Arrival Service

When you arrive at select All Star homes, our Signature Arrival Service Team welcomes you and answers any questions you may have about the home, from remote and electronics controls to wireless Internet access to light switches and more. If there is anything you need during your stay, our Guest Service Team can assist with any request, such as providing commonly forgotten items, household needs, fun activities for kids and local recommendations.

Our Signature Arrival Service and Guest Services teams are dedicated to exceeding your expectations before, during and after your stay with All Star. We are here to help, so you can truly enjoy your vacation. Please call our Guest Services Team at 800.592.5568 to learn more.

Below, explore how we can make your vacation planning easy through our connections with local companies.

All Star event planning services

Need help creating or coordinating an unforgettable trip for your family, sports team or group? All Star Vacation Homes offers customized and unique in-home event and entertainment experiences to help you make memories during your vacation. Choose from full event planning services designed to fit any budget with access to catering, entertainment, decoration, photography and more right in your vacation home.

From coordinating a single meal to daily activities, contact our team to learn more at 800.592.5568.

Orlando attraction tickets

Kissimmee Guest Services

By booking with All Star Vacation Homes, you can SAVE BIG on all of your Walt Disney World® Resort, Universal Orlando® Resort, SeaWorld® Orlando, LEGOLAND® Florida and other Orlando area attraction tickets.

Simply order all of your theme park tickets through Kissimmee Guest Services (KGS).

In-home chef or catering

If you’re planning an event like a family reunion or celebrating a special birthday while on your vacation, the All Star Guest Services Team can help out by coordinating catered meals or an in-home chef.

It really is that easy to plan the perfect event in your vacation home to unwind with your family and friends. Contact us at 800.592.5568.

Vacation planning resources

With so much to do on your vacation, it is hard to fit it all in. Make sure you visit our official blog for things to do in Orlando and Sanibel & Captiva Islands. You can also register to receive our monthly e-newsletter that includes exclusive offers, tips on things to do and more. Check us out on social media to make certain you don’t miss out on a second of the fun!

Discounted car rentals

Enterprise Rent-A-Car offers discounted car rental rates to All Star guests. Reserve a minivan, SUV or premium car rental for your vacation!

Our Guest Services Team is here to answer your questions and help you plan the best Orlando or Sanibel & Captiva Island vacation! Please give us a call at 800.592.5568.

Free Car Rental

Get a FREE car rental with any reservation of 7 nights or longer in select homes. Or choose an instant rebate instead.*

Easy Payments

Once you’ve reserved a home, make payments that fit your budget and schedule. No interest. No fees. No worries.

Free Wi-Fi

Every vacation home rental and condo has FREE Wi-Fi. Stay connected on your favorite devices, or post a vacation selfie.

Free Pool Heat

Enjoy your home’s pool area year-round. Pool/spa heat is FREE with every reservation – just because we like you.

*Subject to terms & conditions.